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Products / Services Delivery Schedule

Once all production schedule and or payment has been confirmed, D-ONE will provide products / services delivery as fast as possible to the customers. However, unforeseen circumstance maybe delays products / services delivery. In such event, D-ONE will provide updates when available.

D-ONE shall not be held liable to the customers as result of any delay or failure to perform its obligations as result of a Force Majeure event.


Payments Terms

Payments for products and services provided to customers by D-ONE maybe a pre-paid (pay before) or invoiced (pay after).

For all pay before products and services, D-ONE will not begin or start to fulfil such products or services until payment has been verified.

For subscription-based products and services, if payment is over due for more than 10 days, D-ONE reserve the rights to terminate the subscription. In the event of termination, all data associated with such products and services will be delete from D-ONE’s system and will be non-recoverable.

For pay after products and services, a Net Terms maybe be provided. If no Net Terms is provided, the invoice is due upon receipt. If an invoice is overdue, D-ONE’s has the right to charge interest on all outstanding balance at a rate of 2% per month compounded. If payment is overdue for 30 days or more, D-ONE reserve the rights to terminate all products and services provided to the customer and turn all outstanding balance to a collection agency.

D-ONE reserves the right to grant or not to grant pay after Net Terms and to perform credit check (annually) on all customers’ requesting pay after method of payments.


Cancellation of Services

For subscription-based products and services, unless specified terms in contract, a customer may cancel the service with a minimum 10 days of notification before the renewal date or 1st of each month.

Unless specified, subscription-based products and services cancellation / termination is effective the last day of each month at 12 Noon Toronto time.



For subscription-based products and services, pre-paid amount is not refundable but unused amount maybe transfer as credit to other D-ONE’s products and services. However, D-ONE reserve the rights to modify such offering on a case by case basis.

All printing products and services are not refundable. If there is a production quality issue, products will be required to be returned before a re-print will be issued, exception may be made on a case by case basis.

All regular stocked items maybe return within 15 days of purchase and maybe subject to a 20% re-stocking fee.

All custom products (built or order) are not returnable.


Limited Liability

D-ONE’s total liability to the customer in respect of all losses arising under, or in connection with any products and services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall in no circumstances exceed the cost of the order pursuant to this contract or the total amount the client has paid for the product or service in question.


Legal Jurisdiction

This agreement and any matter or dispute arising out of or related to the subject matter of the agreement, shall be governed, construed, and enforced in accordance with the Laws of the Province of Ontario. 


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